Return and Refund Policy Groci online
Products purchased from our site can be returned for a refund at Groci Online Register Office address.
within 2 days from the date of the invoice provided:
The product has not been used and has not been altered in any manner
The product is intact and in saleable condition, and
The product is accompanied by the original invoice of purchase.
The following types of products – once accepted by customers cannot be returned:
Refrigerated items such as Butter, Cheese, Dahi, etc.
Seasonal and Festive items such as Decoration lights, Gift Packs, etc.
Items purchased in Bulk quantities
Personal utility items such as undergarments, handkerchiefs, socks, and cosmetics,
Fresh food and non-food items such as vegetables, fruits, and flowers
Products can only be returned for a refund. We don’t provide an exchange of products.
In the event of any quality-related complaint about a product, the customer should contact the
Groci online(powered by Groci online customer care Number manufacturer/ marketer of the product. Details of the consumer care cell of the Manufacturer or
The marketer will be on the packaging of the product.
Groci online ill refund customers through the same payment mode that was used to purchase the product
online. Refunds for products that were purchased online using credit cards/Debit Cards/Internet
Banking will be credited back to the respective account. Similarly, refunds for products purchased
through Cash (Cash on Delivery) will be made in cash.
Groci online shall not be held liable either directly or indirectly for the quality of any Product.
Products covered under the factory’s warranty/guarantee cannot be returned to Groci Online, as the same is
covered by the after-sale service offered by the manufacturer of the Product. Groci Online will not be directly or
indirectly liable for goods covered under the manufacturer’s warranty/guarantee.
In the event of any disputes in this regard, the same shall be referred to courts of competent jurisdiction
Groci Online reserves right to alter or modify any of the terms and conditions of this
Policy without assigning any reason or providing intimation whatsoever.
would be final and the customer shall abide by the same unconditionally.
By accessing this website, you consent to the terms and conditions of the Policy.